CARMA Golf Software encompasses a full spectrum of modules designed to efficiently operate a Pro Shop. Total flexibility of the tee-sheet and an advanced customer booking system are some of the features which will enhance your customer service and your bottom line. CARMA offers your course a complete set of modules including:

Pro Shop Tee Sheet Reservations with No Show Management
The 54-hole capable tee-sheet will allow you to maintain full control of green-fee schedules, course and sub course schedules, customer information and much more. Features are security controlled through the Security Module allowing for complete control and flexibility. The specific features of the CARMA Software Pro Shop Tee Sheet are:

Tee Sheet Features

• 54 hole capable with separate 9-hole sub-course bookings.
• Advanced 4 and 5 Keystroke Bookings! - No more telephone holds!
• 27 and 36 hole courses are easily managed through the use of sub-course liking in the template design.
• Fast searching, and quick and easy booking and check in process.
• No-show management during booking and check in procedure with onscreen displays of total bookings, cancellations and no-shows for each customer in your database.
• Easily move/copy/delete/lock-out times.
• Cart and rental club management with accurate time tracking and expected return times. Helpful for cart requirement forecasting.
• Daily templates with advanced template creation for course schedules.
• Cross-link 9 hole sub-courses to accurately track and manage players between each sub-course.
• Advanced searching based on date range by player name, cart number, sub-course, phone number and membership name.
• Wait list by date and time with print ability and copy/move to tee-sheet.
• Notes feature to attached and store information by specific tee-time.
• Integrated with Pro Shop POS, instantly check in groups, move to 9 holes from 18 hole booking, add services etc.
• Auto start, finish, and no show groups from the Pro Shop if no starter booth is available.
• Email confirmation of bookings is available.
• Email no-show notification after missing scheduled play time is available.
• Daily sunrise and sunset for each day of the year adjusted specifically or your location.

No-Show Management

• Reports total bookings, cancellations and no-shows by customer at time of booking and can be reported instantaneously from booking screen
• Reports total bookings, cancellations and no-shows by customer at time of check in and can be reported instantaneously from check in screen.
• Reports total personal and total group bookings, cancellations and no-shows by customer in history report
• Alerts staff during the booking process to status of last visit, i.e. whether it was a completed booking, cancelled or a no-show. Distinctly colored (green, yellow and red) for instant recognition.
• When required, you can store the credit card number of the customer at the time of booking or check-in and keep that information securely on file for future use.

Pro Shop POS (Point of Sale)

The Pro Shop POS module allows for easy efficient sales at the pos terminal. Using all interaction methods, be it Touch Screen, keyboard, mouse or any combination, the POS module will delight staff and customers alike with it’s easy to use features.

• Fully Integrated with Tee Sheet and all facets of the system
• Easy item selection using colorable, organized menus
• Quick select and recall items by bar code
• Multi-step capability for items with costed and uncosted modifiers
• Efficient searching by item name and item number using any combination of letters and number
• Split and total orders by player for fast split payments
• Close each player order leaving others open for even quicker check-ins
• Quickly switch to allow for payment and check in from one group to another and return to the first group
• Discount any or all items based on fixed and variable discount levels
• Close out orders utilizing multiple payment types including cash, credit cards or bill on account for members and staff alike
• Full cash-out capabilities by terminal or revenue center with manual forced cash out by management
• Cash out can include end-of-day items-sold summary
• Void and Delete items from order with full security controls and end-of-shift reporting of ALL voids and order deletions
• Advanced Inventory Management (see Back Office)

Reporting

• Quick reports for total bookings, cancellations and no-shows by customer.
• Quick reports for cart usage by date, round type (9/18 etc) and customer usage.
• Fully customizable starter-sheets and course reporting.
• Full Management Reporing to allow for comparison reporting, statistical analysis of revenues and business analysis reporting.

Security

• Advanced and fully customizable security.
• Fingerprint identification as well as numeric passwords.

Setup and Management

• 54 hole capable with separate 9-hole sub-course bookings.
• Unlimited tee-time configurations with 6, 7, 8, 7/8, 7/7/8, 9, 10, 9/10 minutes, capability – any combination that works best.